6️⃣ Contact

Contact

Last updated: 2 July 2026

Page title: Contact · Shopify slug: contact

Need help with an order, a question about one of our home and garden products, or anything else?
Our customer care team is here to assist and will work to provide you with a prompt, thorough response.

How to Contact Us

Email is the fastest and most reliable way to get in touch. It allows our team to look into your situation fully and respond with all the relevant details you need.

Email: contact@lurexo.com
Website: lurexo.com

Response Times

We aim to reply to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be picked up on the next available working day.

During busy periods — around public holidays or promotional events, for example — our response time may be slightly extended. We thank you for your patience and assure you that no message goes unattended.

Before You Write — Helpful Tips

Including the following details in your message will help us assist you as quickly as possible:

Order number — if your enquiry concerns an existing order
Full name — as used when placing your order
Email address — the address associated with your purchase
A clear description of your question or the problem you have encountered
Photographs — very useful when reporting damaged or faulty items

How We Can Help

Our team is on hand to assist with all sorts of queries, including:

Tracking your parcel or querying its status
Returns, exchanges and refund requests
Product details and stock availability across our home and garden range
Reporting items that arrived damaged or defective
Questions about your account or how to use our website
Suggestions and feedback to help us continuously improve

Business and Legal Correspondence

Enquiries of a commercial or legal nature — including partnership proposals, trade relations or formal legal matters — should be sent to contact@lurexo.com. Please include a brief note in the subject line indicating the nature of your message so we can route it to the right team without delay.

Privacy of Your Communication

Any personal data you share when contacting us by email will be used solely for the purpose of handling your enquiry, in full compliance with applicable data protection law. More information is available in our Privacy Policy.